On December 19 someone compromised my ID on Airbnb so that I cannot see details if new reservations, I cannot message the guest, and their reservation amount is not showing up on future transactions. I have called Airbnb and sent screen shots of the problem. No luck. HELP!
Iād keep calling them back and reporting it. You will eventually speak with someone who may actually help.
Try using twitter to get their attention.
Did they just put the phone down on you or something??? How do you know that āsomeoneā compromised your ID?
I rarely have to call them but if I donāt get the answer I want, I dial right back and talk to someone else.
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Nothing we can do here; except urge you to keep calling and asking to speak to the next level of supervisor until you get the problem solved!
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Every time I read this thread title I read it as āMy id (in the freudian sense) has been compromised.ā and I think āMine too, honey, mine too.ā
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Ha. Meant to put in uppercase. This is serious, though. I canāt do business. Yes, I keep calling, put comments in the Air Twitter account. Some delinquent targeted me and I wish I knew who it was. I had one terrible guest who I accused of theft who was new to Air. But that was a while back.
The guest name gets replaced with āprune_meā which is some kind if religious term ( per Google search). Seriously, this is really bad.
I know that. I put it out there to see if anyone else was affected by this.
Sorry, it is a serious problem. I wish I could help.
I know my ID was hacked because of loss is access to all reservations, and the guest name is always changed to āprune_meā. Iāve done research. My co-host can still do what she is authorized to do, thankfully, but I cannot.
When I had a co-host I used to have access to a log of activities. If you look in the co-host section under activity can you see anything on the 19th that looks suspicious. Are there any IP addresses? Sorry itās been so long since Iāve seen that section I canāt recall what is visible.
yes, thereās a section marked activity. I did see a log from Calif. on the date I was hacked, so I logged them out. Iām not sure that this is an isolated incident, btw. thanks for your suggestion.
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we also have an automated message system that now doesnāt work because itās driven by my Air ID. 
itā time to go for direct booking and my own serverā¦
@cmpipe I have had the same thing happen to my account 2 days ago. Each of the guests that booked since then has prune_me as their name. I cannot message or view their reservations, but I see them on my calendar. My co-host is unaffected but I am the listing admin. Iāve gotten very little help from airbnb. I am just wondering did you get the issue resolved and how so? Iām really at a loss for what to do and this is the only thread Iāve come across with the same situation. Iād appreciate your response. Thanks so much.
@Darren_Clarke hi, Darren, this is an internal Airbnb software problem that they are aware of. Everything that you described also happened to me. I spoke with Airbnb support AGAIN last night, and they finally admitted to causing the problem. I asked for receipts if upcoming transactions which will be emailed to me. Call and ask for the same. Thereās a guy on YouTube who has a few suggestions on what to do as a work-around. Iām not sure it will help, but itās titled " Airbnb Automation". If you canāt find it let me know. Air support said it may take another week to fix. If youāre using the message tool Smartbnb, they are aware of the problem.
One idea: I created another profile and am inviting myself to become a co-host to see if that lets me access the new reservations. May or may not workā¦lol!
Thanks so much for the reply. I was hoping it was a glitch in the software on airbnbās side. Hopefully they can straighten this out. Fortunately, my wife is my co-host and has no issue responding to guests. Let us hope they sort this issue out soon!
hi, I also have a co-host, but my workaround is that I created another ID, invited that ID to co-host, so now I can see reservationsā¦lol! so Iām both admin and co-hostā¦
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cmpipe and Darrenā¦ I just had the exact problem!
guest is now called prune_me and I can not do anything but my co-host canā¦ hope they can fix fast because it sucks!