Hi, I started off in June with a long series of excellent five star reviews then . . . whoops! . . . one guest gave me the lowest possible score (although thankfully the wording in her review was mild). This reduced my ranking to 4.94. It’s now back to 4.97 after MANY five star rankings.
I have just gone back over the period in question and have established that my gut feeling that bookings were very much down was correct. They clearly weren’t down because of her written review, because it didn’t say anything negative. So they must have been down because my score fell? Or because the algorithm demoted me from prominent positioning on the site?
By the way, I host online experiences not stays, and although the star system is different (I think three stars is the lowest), my question is still relevant. . . does the system demote you from prominence when your star rating falls, and only push you back up when it recovers? Or was the fall in bookings simply that guests were put off when they saw I was no longer five star.
Thanks to anyone who’s been interested in this and has any ideas.