I have a serious issue with the preapprove or decline a booking function. Don’t even get me started on instant book!
Airbnb removed the ‘need more information’ option. Why? We often need more information before we can accept or preapprove a booking. I often have to wait more than 24 hrs for guests to reply. Sometimes, they get back to me 20hrs later to say they’ve booked elsewhere. That means I would then have to decline a booking that the guest actually didn’t follow through on. Doesn’t this affect my rating?
Why on earth did Airbnb remove the ‘need more info’ option?!
So frustrating!