OH MY! I have been a host for a little over a year and I have never had THIS one.
Guest checks out and contacts me to say, “I left some important papers in the dresser drawer, can you keep them for me for a few weeks?” YES you read that correctly. Immediately I thought to myself no way, I will Fedex them to her or something similar.
GET READY FOR THIS: I have my cleaning crew enter the property to look for these left documents. THERE IS A LARGE, HEAVY, LOCKED SAFE weighing in at least 70 lbs. left behind in the home.
I immediately contact the guest and she says, ‘yep those are my papers’. I have been holding this safe now for a couple of weeks and going back and forth trying to arrange a pick-up time for her and my cleaning folks. Must have sent at least 15 emails thus far and have had to ask my cleaning folks to HOLD this item.
I feel STUCK and I want to now charge for my troubles, AND I feel obligated to also pay my cleaning folks extra for this hassle.
What would YOU DO? Would you charge? How much?
BTW we have a blanket policy that if things get left behind we do not mail, ship, or hold them for you. This is in our rules. However, this one situation has been tough.
HELP ME PLEASE…