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Partial refunds after payout is recieved

Hello! A day into my last guest’s stay, there was an issue with the shower. I got someone out and it was resolved, but as a gesture to make it up to them for the hassle I modified their reservation and reduced the price by $50.

She accepted this, however airbnb had already sent me a payout for the original full amount. I assume if i got my payout she has already been charged the full amount.

So I’m not sure if it all went through, will my guest get a refund?

They will take the $50 from the payout for your next reservation.

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ah ok thanks mate, good to know!

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I’d just ask Airbnb that directly. Twitter seems like the easiest way.

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