This Saturday started out very good.
Around 4 pm, I get a call from Airbnb that they had to relocate a guest because he could not access the house.
After several my messages with instructions on how to enter the house and asking for time of arrival that was ignored, guest just showed up assuming that I am on guard 24/7 waiting for him.
One hour later, one of the rooms was booked the last minute. Guest informed me that he will be arriving around 11 pm. 10:30 pm I get a phone call: are there 2 rooms in a house? Me: yes… But why are you asking? You booked only one room…
Few minutes later he shows up … With wife and 3 children.
Me: I am sorry but I can not let you stay, the room is only for 2 people and I don’t allow children.
Guest: But… I thought you have 2 rooms
Me: I do… But how is it related to your reservation? You only booked 1 room for 2 people.
Guest: But…I thought the room has 2 beds.
Me: Why? It says in description:1 queen bed.
Guest: Ok but what about another room? Can I pay for a second room for the kids?
Me: The other room is occupied by someone, plus as I mentioned before I don’t allow children.
Guest: ok … But can I get a refund so I can book somewhere else.
Me: I am sorry but you booked me last minute on a busiest night of the week. There is no refund
Guest: Then I have no choice but stay, you took my money
Me: Sir, you can not stay. I have nowhere to put you , you need to find a different accommodation.
Guest: Did you see prices for hotels? It’s insane, I can not afford it.
I ended up calling Airbnb. Customer service guy started laughing when he heard the story. They ended up finding something for the family, I got to keep my pay.