Haven’t been on the forum for awhile as my hosting has been largely trouble free. However we are coming back into that time of the year when I get a lot of guests from a particular country. Arrgghh.
So my last guest was here for just one night and was dreadful. I gave a bland review, rated them down on communication and observance of house rules. But after I received their review in turn. I sent them this.
I’m so disappointed that after having allowed you to check in early, had to deal with the fact that you checked out almost two hours late when I had a guest arriving that day, then asked me to mind your luggage and make sure someone was home when it was convenient for you to collect it, made good use of all the complimentary items provided in the room – you have left me the lowest star ratings I have ever received from a guest.
Hosts are continually asking Airbnb to send out guides letting guests (particularly guests who are not native English speakers) know what is expected of them however it never happens. So I will let you know as you are new to Airbnb.
It is polite to send a note when you book – which you did not. We are not hotels – we are individuals with families and lives letting total strangers into our homes.
It is NOT polite to assume you can check in and check out when you like despite the times clearly stated in the listing and provided to you when you book.
You may ask if it is okay, but don’t TELL a host you’ll be leaving your luggage with them for the day.
You should check the location is where you want to be. It is marked on the map and you can use Google maps. If it is not – then DON’T book. Don’t choose to stay there and then give the host a 3 star rating for location.
Renting out Airbnb rooms is how many people make ends meet and we rely on reviews. Thoughtless or inconsiderate reviews do little to foster good feeling among the Airbnb community and is why many hosts will not accept guests who are new to Airbnb.
I hope you approach your next Airbnb host with a little more consideration.
Was this too much? Is it unfair? They would have no idea they were being rude - it’s just part of their culture - every guest I have had from this country is exactly the same and I have obviously taken it upon myself to see they get educated.
Feedback from fellow hosts appreciated.