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Anyone else see the “October 2018 Global Host Q&A” posted in the Airbnb Community? There seems to be an issue with the video at the moment (or it could just be my over zealous internet protection, which says that there isn’t a valid security certificate), but you can still read the top 8 questions and answers. Definitely subjects touched on at this forum. I found the answers to #2, 3 and 8 particularly interesting…
What is Airbnb doing to better support hosts if things go wrong?
Can Airbnb protect hosts from one-off bad reviews?
Can Airbnb make it easier to contact customer service?
#3 didn’t have a solution as of yet. I don’t recall the ABB employee name but she asked for feedback on this issue and stated that there are ideas in the works.
That question got side tracked to location reviews.
Also if a guest gave 5 stars for cleanless, value etc
And then put in 2 for overall (accidentally? ) the rating system would flag that and alert the guest to take a look at the overall review stars again.