You girls are very funny 
Whatever that âswagâ meansâŚ
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I think itâs short for âswaggerâ - a tough and powerful attitude.
But I may be wrongâŚ
SWAG is an old âjazzerâ term, to mean stuff you took or were given at a club, etc. SWAG is short for See What I got. There is a less polite version, but this is an open forum and there could be children reading!
To swagger is something else again. John Wayne perfected the swagger anytime he was a guy in the Old Wild West.
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Update: All is good, never heard from him yesterday and today.
What Iâm worried about: They will leave on May 22 at 6 AM as I mentioned earlier. Now Iâve provided 6 additional towels on day 1. When Iâm there receiving the keys I want to check everything is in place, specially the towels.
Iâm thinking to go like âhey, were the towels enough?â and then start looking for them.
I also have brand new glasses, cups, forks, knives, a hair dryer, the iron.
So how would you go about checking all these are there and they didnât attempt to siphon off something to make up for the 1 additional night they paid?
I donât have a rental where I check guests out on departure but if I was in your shoes, this is how I might handle it. (BTW, are they expecting you to be there when they check out at 6 am?! Seems like an awkward time to meet.)
I would thank them and express that I hoped they enjoyed their stay and add: âIf you give you a minute, Iâll take a quick look-see through the house to make sure I donât have any questions.â
Or two 
âŚ
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Or make like you are checking to make sure they didnât leave anything behind like chargers, socks under the bed etc⌠while doing the towel etc counts!
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Thatâs amazing Yana. I had a guest complain I didnât have dish cloths and gave me a 4 star and said if there were dish cloths, it would have been 5. I was annoyed beyond anything because this woman is also one who couldnât get her reservation right, wanted to make changes over 5 times, canât find the location even though I emailed her the address many times an texted her and she still ended up somewhere else? Iâve never had a guest who couldnât find the house since itâs a pretty easy place and straight forward. She also didnât know how to work the TV and said our volume broke but itâs a new TV. Then told me the laundry washer is broken when itâs NEW but she broke it and goes and says itâs a 4 star place??? For dish cloths? I really hate Airbnb for allowing dumb guests to post all the time their self-important image like the whole world is supposed to serve them.
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Also Yana, have you ever had someone damage something and was successful getting Airbnb to pay you for the damages? One guest BROKE a closet, stole a comforter, and plugged the sink, denied everything. I use a third party cleaner who documents everything, takes inventory counts and has pictures before and after each guest stay. Sent all the proof to Airbnb and they denied the damage claim??? Kept sending me standardized emails saying I didnât give them receipts but I sent it to them over a dozen times. I feel like no one at Airbnb really does damage claims and no one gets compensated for damage claims. Have you had experience there?
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This!
I was just thinking about this during my shower 
How could she break laundry machine?
She overloaded it. I have a washer/dryer in one and posted instructions
very clearly on there. Please load only 70% full. We installed the laundry
machine only one month ago, brand new from costco. It beats me how she can
break a machine but it shows that people abuse things when itâs not their
home because they feel they donât need to fix it.
Thank goodness for Costcoâs fabulous return policy.
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Yes, thatâs why I went with Costco. Got it swapped out for a new one. But after years of doing this, hosted hundreds of guests, I always get these super annoying ones and I find Airbnb is the WORST at protecting the host. Homeaway on the other hand is phenomenalâŚ
Delist from Airbnb and only book through Homeaway. Problem solved.
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So what did you want your guest to pay for if you got a new machine at no cost? It is rather unbelievable that they put in too much stuff⌠I wonder. Could you find a box that has the same capacity as the washer so that in the future they can test the quantity by seeing if their stuff will fit in the box? Kind of like the suitcase testers at an airport gate.
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Unfortunately, I believe that there is a downside to increasingly commonplace extremely liberal return policies (Costco, Trader Joeâs, Bed, Bath & Beyond). I believe that this is training consumers to take no responsibility for researching their purchases. I think this spurs Airbnb guests to believe that they are entitled to full refunds for any reason they present regardless of the listingâs refund policy.
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Hahaha
Showers are wonderful for moments of contemplation, deep thoughts and problem solving !!!
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Thatâs either a coincidence, or a TBBT referenceâŚ
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I think the acronym means âStuff We All Getâ. At least in the radio industry, thatâs what it stands for. 