No hot water and guests are coming shortly!

[HH_AZ]

Attached is a recent experience that you can learn from. If they decide to stay, the Best Advice is to sort out whatever agreement BEFORE the stay, and ensure it’s in writing (ABNB message board) and that the guest agrees to it.

Guest refund advice

We have just started hosting. Our hot water service broke down for their last 3 nights. Guests are asking for a refund of $240 out of the $360 for these 3 nights as compensation for no hot showers. We arranged for them to shower at our brother’s home next door. What do you think is fair compensation?