I recently had a guest claim 3 weeks ahead of time that 3 of his family members got Covid and that he deserved to be refunded all of his money for a weeklong stay at my VRBO. I offered him a full credit refund for future travel but not full cash.
He denied it and made a big ordeal out of it, but VRBO stood by my policy. I ended up giving him half of his money back and allowing him to only stay at my home for the first half of the stay, instead of the 2nd half.
Overheard his friend say that they were going to a bigger house over the weekend with a bigger pool after staying at my home.
Point of story: Don’t trust everyone and go ahead and ask for proof of documentation of someone being sick or even death in the family, and don’t feel bad for asking as I lost out on $600.