Prior to our latest guest’s booking, I should have had a clue that she was too high maintenance. She needed confirmation that my listing did not have WiFi or air conditioning because the listing states no WIFI and air conditioning, but those amenities were “crossed out” in the listing. Ugh, they’re crossed out because we don’t have the…She booked six weeks prior to her stay, but was concerned that she was unable to pay in installments.
24 hours after checking in, she contacted me accusing us of not having the house cleaned. She said that they found crumbs and grease in the kitchen and a pull-up in the bedroom. She asked if it was a fluke.
Our cleaners had in fact cleaned and I told her that I was very surprised as 76 reviews state the house was very clean.
Our game cameras facing the exterior of the house, which are mentioned in our listing, made her feel “uncomfortable.” This is laughable considering that her place of business has cameras monitoring the inside!
She was unhappy that the windows were left open and the well pump left on for her convenience. I explained that in the summer when the windows are closed the house can get to 90 degrees. All these things were done with her comfort in mind.
She threatened to leave a bad review so I immediately responded to her message and called her. She never responded to the message and when she answered the phone she stated that she was too busy to speak to me.
I asked her on two occasions what I could do to “make it up” to her, but she didn’t respond.
Upon check our, she left the house 40 minutes late, thus delaying the cleaning crew.
Our house is not perfect that’s for sure, but I feel her nitpicking was over the top.