My experience with booking.com was very difficult in a beginning. They dont let you make your own descripton, and because i am only renting 2 rooms in my house, the confusion was just overwhelming. People thought that its a house they are renting only on a rrival to discover that its just a room, and on top of that we are living there.
Then they thought it was something like bed and breakfast, bigger and we were not there. So, after several negotiations with booking.com they added us to description.
2 of my low reviews are only based on a fact that its not a hotel. My answer was : why dont you read next time what you are booking:) It says clearly that the house has only 2 rooms for rent, and owners will be present through out your stay.
Now the confusion declined but still i always get this uneasy feeling when someone books through booking.com.
I like Airbnb guests much more. Unfortunatelly, Airbnb guests expect much lower rates and i can not get enough business from them. During busy season i mostly rented to booking.com guests. Most of them i have to say were very pleasant, though i had couple that were the opposite.
As far as payments goes, i am used to it now but in a beginning it made no sense to me. I needed myself to charge them. And if the card doesnt go through, you basically are stock with unpaid non refundable reservation. SO, guests don’t show up most of the time when card does not go through but i can only free my calendar after 6 pm.
Here when Air comes into game. I am trying to rent through them and then at 6 pm, booking.com starts working.
THEn endless reqests from guests whos plans changed and they already paid asking for refund. I reffer them to non refundable policy and dont refund them. They dispute the charge, but i still get to keep the money.
So, as you can see its much more work with booking.com, but the money is so good and because i depend on this income, i made it work