Hey there, me and my girlfriend recently started hosting via AirBNB. We’ve traveled it for about a year and half and started hosting about a month ago. We have two listings, one is a private room, the other is shared with my office. I feel we are priced pretty aggressively to our area, in addition we often offer almost bed and breakfast, providing food, and our left overs are often shared.
For reference, the listing is
So the biggest contention point we have on our reviews is cleanliness. I’ve stayed in much dirtier AirBNB, and it’s not subjectivity. I’ve rented the property, and tried selling so I know about staging and keeping it in good standing. The whole reason I want to ask this question is because we’ve received notification from AirBNB clean up ratings or be suspended.
The house is from 1924, so it’s not the Ritz. But before each listing we sweep, clean the floors, dishes, guest linens, etc. If I have spare time I also bake goods for our guests. So my question is has anyone else experienced issues with the cleanliness remark. My biggest guess is clutter, we moved back about a month ago and are still settling in. So some items still need to be unpacked.
The second question I wanted to ask, and it sorta relates to the first. We placed a guest for 6 months. However he is leaving a bit of a mess. Often dishes lag severely, refuse/waste and dishes out etc. How kosher is it to ask the person to clean up a bit? I know AirBNB isn’t exactly a room mate service, but the additional effort of cleaning up after our other guest is extending the preparation time.