Hi fellow hosts, I am a newer to AirBnb and have had a great time getting set up and hosting a few times. However I ran into a problem with someone communicating for a booking. I have a 4BR house but I lock off the Master and rent the whole home as 3BR with access to the entire home. This person was very upset that it was listed as an “Entire home” when they would not have access to the entire home. I tried to clarify that it is a 4BR home listed as a 3BR because I do not want anyone utilizing my master and they said their lawyers would say that is not access to the whole home and requested a refund… In summary it was a weird interaction but made me want to ensure I was advertising properly. I tried to change the room type to private room so folks know they have three private rooms but then AirBnB automatically changes the bedroom count to 1.
Anyways I am trying to lists this thing properly and may have it but I was hoping that folks here could offer some assistance in clarifying how my space should be listed. I want to show 3BR for rent and access to the entire home. I travel a lot and may or may not be home but to stay on the safe side we’ll say that I will also be there. Please take a look at my listing and let me know what you think!