Sorry if this has been discussed and I missed it. Is this a new, relaxed metric for Superhosts? I had always thought the cancellation category was required to be 0% to maintain SH.
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I always get mixed up bewteen the greater than and the less than thingies so forgive me if Iâm being totally daft ⌠but I read that as meaning that our target is âless than 1%â and as we canât have a percentage of a cancellation, it means zero.
Oh, and Iâm completely sober 
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Isnât the sun over the yardarm somewhere? Knock back a few and redo the calcs!!
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Thatâs what Iâm reading too but I thought prior to this last assessment it had read 0.00% like the other one. It looks to me like this WOULD allow at least one cancellation and still remain a SH. And Iâm completely sober as well maybe thatâs why itâs confusing me.
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Ah, thatâs it - I need a drink
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No. New regs 1 cancellation every 100 bookings.
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Not âone cancellationâ, but less than one percent cancellation rate, meaning less than 1 out of 100 confirmed reservations within the past year. I.e. unless you have at least 100 confirmed reservations within the past year, you canât even have one cancellation and still make Superhost.
Thanks. Again, though, I have not seen this before, so Iâm wondering if itâs new or just rolling out in different areas? And if we are making assumptions on what theyâre basing it on, we honestly donât know what their algorithm will do. Not that I plan on cancelling. I never have and donât intend to now. But I know my stats do not always match what my calculations say they should be.
So, as curious as I am about this Iâm more curious about the âextra rewards and recognitionâ âŚso what are they and how do I get them?? 
Iâm a superhost and get nothingâŚa guest was telling me that another superhost nearby told them she was sent a new mattress for being a superhost! Whatâs that all about?!?
The mattress thing was an OLD promotion from Tuft & Needle (and I think perhaps a few other online mattress companies). Nothing offered by Airbnb. T&N would send a mattress if you showed your listing w/ SH status. (I got a free queen sized mattress!)
The idea was since they had no show rooms, guests could fall in love with a comfy Airbnb mattress and order their own.
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They were floating this idea on the Airbnb community boards a while ago.
Itâs a way for the mega-corp-volume-booking-hosts to have an occasional cancellation and still reach SH status. They want cancellations to be a super-rare event, but now a host with 1,000 bookings a year can have up to 10 cancellations.
I personally think it will dilute the value of SH. When I book a SH, I feel assured theyâll do everything to avoid cancelling. Not so much anymore.
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Yes, it appears that is exactly what itâs for. However, I would argue that it doesnât dilute the value of Superhost from a cancellation perspective. I imagine a multiple-listing Superhost with <1% cancellation rate is less likely to cancel than a single-listing Superhost that hasnât maintained Superhost status for very long. Given the âburn and churnâ of new hosts, I would actually expect the aggregate cancellation rate of all Superhosts to decrease after factoring in the multiple-listing hosts that were previously ineligible.
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I think itâs a good policy. Its minimal enough to not be a common thing but it also will keep someone from burning out or stopping completely. Life happens and sometimes being able to cancel once every 100 guests may keep some good hosts around longer. Personally I donât want to be there if the host is struggling or doesnât really want me there.