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500 words, not characters. Length limit of Airbnb review by host for guest - Airbnb hosts forum
And you may have more space than that. See the last post in that thread.
The problem with waiting till the last minute is that nobody knows when that is. See threads about that here. I tried to get a straight answer from Airbnb myself, and never did get one. I spent some time trying repeatedly with two different people. The risk is that time may run out on you, and you are then not able to post.
I know you mentioned that you really didnât want to address all of her complaints - BUT do keep in mind that she will be able to respond to your review. So you kind of do want to point them outâŚthat way she doesnât reply and say but your house had mold, the thermostat was broken, the tv didnât work, and blah blah blah - making you look like the bad host who isnât maintaining your home. I tried to clean up the review a bit. Feel free to use any or all of it. If I read this reviewâŚI would NOT rent to this guest. Also, I do not know if mentioning the refund would be violating TOS so you would need clarify with Airbnb first.
"Several days before arrival XXXXâs wife informed me that she has severe food allergies, and needed to be assured that my oven would be thoroughly cleaned inside/out before her arrival. After completely scrubbing the oven, I tested it and discovered I should replace the oven thermostat. However, as this is an antique oven, the part couldnât be shipped overnight. Keep in mind the oven stovetop and broiler still worked perfectly. But instead of having a repairman come in during her stay, I called XXXX to see what she wanted to do. It was agreed that I would purchase a brand new turkey roaster & countertop convection oven just for her stay. She seemed pleased as this would eliminate any food allergy concern, and the new appliances would more than accommodate her cooking needs.
Fast forward to check in day. XXXX requested an early check-in which I said I would accommodate. A few minutes after XXXX arrives I receive a frantic phone call, and go over to walk her through how to control the house temperature. Then she began to complain of quirks of my 100 year old antique home. She complained that a ceiling fan pull string was not long enough for her, the house temperature control should be replaced with a more modern style, the hangers in the closet were too close to the wall, and there was a mineral spot (she mistook for pink mold) on the freshly laundered shower curtain.
She then complained that her new turkey roaster was positioned too far from the wall plug on the counter (this was easily moveable). Then two hours later she called because she couldnât figure out how to operate the TV; I walked her through this. Imagine my surprise when the following evening I received a text saying she would like a refund and was leaving. Her new complaints were that the water pressure was not high enough for her, and there was a floor board that creaked at one end when you stepped on it. Itâs a 100 year old home! Hosting this guest was a very stressful experience and I cannot recommend this couple to other hosts."
Also, if she leaves a nasty review on your pageâŚI have seen other hosts just leave a one sentence reply and say âyou can see my review of this guest here: XXXXXâ - with a link. That way you donât leave a looong response on your home page, and bring attention to her negative review.
I like the link idea very much, in fact I would write one sentence along the lines of: âThis guest proved to be a uniquely exhausting and impossible-to-please person. My full review of this guest one could find here.â.
I am assuming you mean include a link on the public response right? So you can link to what one wrote about the guest in the actual review?
Yes. Someone here (recently) did just that and I thought it was ingenious. That way you donât bring attention to your own page, and at the same time guests can see for themselves how ridiculous the guest was (in detail). I really cannot recall if it was just a linkâŚbut I thought it was.
Marvelous idea. âŚ
Not to revive this one again, but you can call Air and get the expiration of both review periods. Air kindly provided me with this when I left the scathing review for the guest from hell.
Now, a disclaimer. This trick may not work in your time zone. Iâm in Hawaii, so itâs damn near the last time zone in the world.
I stand corrected. âŚ
I wonder if she is the second coming of Joan Crawford! 
Or thereâs always justâ
Nit-picky, impossible-to-please guest who left early over minor quirks in our 100-year old vintage house. Canât recommend!
Perfect.
Joan Crawford was âMommy Dearestâ right?
Bingo!
20 20 20 20 20
Love to post this on the review:
As Iâve mentioned earlier and elsewhere on this forum, I spent some time trying to get a clear answer to this from two different people, and never did. I didnât try calling Airbnb. For something like this, I think one needs a clear written response. Verbal responses are too easy to misunderstand, and afterwards there is no record.
In any case, i think that a clear and precise answer to a simple concrete question like this is not too much to expect. Someone at Airbnb must know the answer, but it wasnât the people I talked to.
I must disagree. Why do You need written confirmation from Air of something that is basically a tip? Just get a CR on the phone and ask them when the specific guest,expiration time is and they will be able to tell you! Itâs,not,really,a,big, deal. Sorry about the iPad typos.
I guess we will have to agree to disagree. 
Because misunderstandings are easier when someone says something verbally. And itâs basically impossible to prove what someone said after the event. Well, unless one is making a recording.
lol! sounds like a nightmare. Glad you are leaving a review
fathem, imagine a little machine that you can carry around and not only records, but does a printout of what someone is saying, and then you can hand it to them to sign, for future verification. Now that would make people nervous, especially politicians. Imagine if they were subject to âwork integrityâ, not happening. 
Thank you for your well thought out response. I will use some of your suggestions.
I recently had a very similar guest! Its like she went around the house looking and seeking out anything that could be reasonably âuncleanâ (the creaky floor in my 100 year old home, the inside crease of the oven door, she actually said that!) Then she demanded a partial refund even though she stayed the whole time.
I felt the need to warn the community. I think what you wrote is perfect. Here is what I wrote for mine:
âGuest was high maintenance guest with unrealistic expectations for any Airbnb host or home. My manager and I did our best to accommodate her requests, but she had nothing but rude and quite frankly untrue things to say about my home during her stay, and contacted us at all hours to complain. Her outrageous expectations might be better met at a full service 5 star hotel at a much higher price point, and I recommend she seek those type of accommodations in the future.â
I think the phrase âhigh maintenanceâ is a huge red flag to other hosts.
Super reply. I would live to know who I was so I can avoid this guest!