I think you need to tackle this head on and it might not be easy. If I was in your position, I’d probably provide an olive branch to your neighbours. It seems that you don’t know them and they don’t know you so why not start on the basis that you are introducing yourself to them. Then, I would bring them a sort of gift of some kind to help matters. Maybe that’s over the top but I think you need to make a positive entrance. Then, you just ask them straight up if everything is alright and if there is anything that you can do to ease their concerns - IF (and it’s a big IF, they even have any concerns). Bear in mind it might not have been them who complained to AirBnB. You can’t prosecute someone if you don’t have any proof that it was indeed them who complained. But let’s assume it was them, perhaps you can ease their concerns by agreeing to some things that might bother them: closing the hot tub at 9pm, providing dedicated parking on the property, reminding guests it’s a family neighbourhood etc. You need to come up with a workable solution because what you are describing is not sustainable. You don’t want to have this type of thing going on as you are trying to make people feel welcome. So, in summary, knock on their door and just find out what there is that you can do to make your neighbours feel a bit better. Who knows, maybe all you need to do is just to listen to what they have to say and that might be it.
3 Likes