A recent guest sent me an apology for leaving my Airbnb accommodation untidy, after I had written a negative review. She sounded genuine and explained that it was her first stay in an Airbnb (I guessed that when I accepted her booking as she had no reviews). Is it possible for me to leave a note on her profile stating her genuine apology and her ignorance of understanding the difference between an Airbnb and a hotel?
I would call Air and ask for an edit. They will usually do that for you.
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dont know why you need to apologise, just because its someones first stay you don’t leave it untidy.
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She can also take accountability for her ignorance, and tell the next host that she was new and promise not to leave their place untidy when she asks to book.
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We stayed in a hotel last month for the night, even my children were cleaning up and putting rubbish away and all dirty towels together. I heard my 11 yrs say, it;s leave it nice for the lady who has to clean. I did not mention that fact that he assumed it was a lady but he see’s what we do for our guests and I suppose he was picked up good habits and appreciation.
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Many thanks for your replies, very much appreciated.
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I think it’s nice that you want to reciprocate your guest’s apology. That’s what Airbnb is all about. At least it used to be… You could leave her a reference? I think she has to ask you to do that though.