Need help.... as I gather my emotions together

[jaquo]

@happilytorn

I wish this post hadn’t derailed so much and wish there was a little more help in how to write a response… Instead of majority of the comments about the cleanliness and definition of what’s a bedroom… which are both helpful

Please don’t be concerned that we became derailed (and thank you for being understanding when we did). The thing is this - that we get loads of hits to this site from people who never post and they are often new or potential hosts and so quite a few of us write about things as much for their benefit as anyone else’s. Sorry, I know it’s annoying but the problem is either that, or the fact that we love to chat and go off on tangents.

[RiverRock]

@happilytorn

little more help in how to write a response…

Thank you guest for pointing out these matters, I am having the entire cabin cleaned top to bottom and reevaluating my systems to insure future guests do not encounter the conditions you described.

RR

[casailinglady]

@happilytorn

I thought by giving her refund, pay for shower curtains, and even treated them for a lunch out (this is a large group of women) I was going to get a favorable review!

A hotel wouldn’t do this. We’re running businesses, not buying reviews.

You’ll recover from the review and make sure your cleaning people are actually cleaning.

[happilytorn]

Thanks again everyone. I just want to follow up and say that I did submit the review for “review”. HomeAway/VRBO told me the review broke multiple rules and so they removed it. Of course I still went through all the items pointed out by the reviewer with my cleaner to make sure there’s no surprises in the future. I’m leaving bright and early Tuesday morning to start my travels for my wedding and honeymoon!! Woo hoo!!

[jaquo]

@happilytorn

I’m leaving bright and early Tuesday morning to start my travels for my wedding and honeymoon!! Woo hoo!!

I hope everything goes perfectly for you. Have a wonderful time!

[Ritz3]

I’m glad you were able to sort it all out before your wedding and honeymoon. Now you can just focus on having fun. Enjoy!

[RiverRock]

@MindDisaster

Here is my suggested response.

Thank you guest for pointing out these matters, I am having the entire cabin cleaned top to bottom and reevaluating my systems to insure future guests do not encounter the conditions you described.

You copied and pasted my response, welcome to the forum I guess. I was wondering why the post was flagged…

RR