I just got off the phone with Airbnb - nice lady but I am super frustrated. My listing is not showing up unless the search is for SuperHost specifically. My bookings are down. I am searching on someone else’s account for dates that my place is available and only 19 listings come up (I should be one of them, but I am not). Then same search but add SuperHost and I am the first listing with 55 others (search area widens). I asked the Airbnb customer service person who handles search glitches and she couldn’t answer that.
@Arbek if you PM me your listing I can try a search and see if it works for me.
Talk about job security!
Yeah, this expertise apparently does not exist.
There has been problems noted on the Airbnb community forum the past few days so they are aware of a major glitch affecting a large number of hosts internationally. So far no fix. Some hosts have found that editing there descriptions helps them appear again. I have been having problems for over a month and have had very little constructive assistance from airbnb. Just when you think it can’t get worse it does. The app is totally rubbish, and every CS worker I talk to says not to use it. Why do they continue to make updates when all it seems to do is cause problems?
There is a discussion about similar issues on the Airbnb community forums. I hope it is okay to post a link here:
Yes it’s okay to link to the Airbnb forums. What we don’t like are promotional links and affiliate links and a bunch of stuff promoting non airbnb platforms.
My listing disappears if KITCHEN is selected as a desired amenity.
Try putting in dates in the calendar and amount of guests. We had the same issue but adding the dates in the calendar worked for us.