I will start this post by saying that I´m totally against Instant Booking but due to the fact that Airbnb sort of punish hosts that prefer to choose with with they want to share their home, I feel I was forced to turn it on.
So far, it wasn´t a good experience. From about 10 guests that booked through IB, 2 of them have used a different profile than their own so that make the communication a challenge for me. From my understanding, every guests that books with IB is prompt with a pop up window that shows your house rules and they must agree to them before procedding to book. My house rules are very short to make them easy to read and I though it will be wise to include a line saying to say that booking on behalf of someone else was not allowed, but still my second IB reservation arrived on behalf of someone else ignoring my new house rules. Then I got several others that haven´t read my listings details, and specially the check-in and check-out times that are also listed on my house rules so my conclusion was that most IB guests don´t read, they just book. And I got others that booked and then ask for more inforrmation about the place they have booked which should be the opposite. I also noted that communication with IB guests is complicated. I believe most of them associated IB to the way hotels handled reservations and you don´t talk to much to the hotel staff when you make a reservation, you just go there and check-in. This was hard to digest for me, because part of delivering a good stay to my guests was to build a sort of relantionship with them (even a tiny one) but how could I start a conversation with someone that books my place and his only word is “tourism” without the Hi, Bye, See You or just essentail human being contact signs.How do you respond to “tourism”? Hope all this was just a casuality and IB isn´t as bad as it seems by now.