So father’s day weekend a couple weeks ago I had a family of 4 book our place. They had a couple young kids and 14 glowing 5 star reviews. Anyway, I get a call at 10:15pm the night they check in from my guest that my neighbor called the Sheriff and reported slamming doors, shouting and racial slurs. The sheriff showed up and explained that the neighbor also said the guests were having a party and were drunk. Clearly that wasn’t the case and they left without further incident. My guests then told me that they had an earlier strange conversation with my neighbor when they were checking in where my neighbor was talking about her drug rehab and problems with health. (this is a common occurrence with the neighbor who is a full time resident) My guest asked that she not talk about these things in front of her kids and ignored her. She said that she was very upset and felt uncomfortable staying there. In the end, I offered to refund their weekend, and find another place for them to stay. Luckily I know another airbnb host who has a place in the same neighborhood that let me move them over to their place and only charged me for the cleaning. The guest could have given a really bad review, but I’d like to think since I tried to take care of them they didn’t. They actually didn’t leave any review at all.
Back to the neighbor, I have heard random feedback from several guests that she’s weird and eccentric and talks a lot about how short term renters aren’t really welcome in my neighborhood. I went down to the local sheriff station and talked to the deputies that actually were dispatched to our place and they said that my neighbor often calls them with random reports but they have to respond.
Obviously I don’t want to be refunding nights because my neighbor is weird. I’ve tried talking to her, but it doesn’t seem to help.