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More guests arrive than original booking


#1

What do you do when 1 more guest arrives than originally booked they booked for 3 but 4 showed up ?


#2

Hi, if you charge extra per additional guest after 3 guests, then yes I would say something… also on my list of house rules, I added that non Airbnb guests are not allowed to spend the night at the house. Hope that helps…


#3

My listing rules state that if additional guests show up then the reservation must be corrected before check-in. Regardless if the money, if you end up having a problem with them, the correct number of guests should be on the reservation


#4

I agree with dcmooney. I have a house rule that no visitors are allowed on the property. The additional guest would be a visitor in this case. So they would definitely have to alter their reservation before the 4th guest can even enter my house.


#5

We could be more helpful if you provide some bacground info. Do you even allow more than 3 people? How did they try to explain this extra person and why they didn’t tell you about it?

Are they renting one bedroom or an apartment?


#6

I say shoot em, hide the body and you’re good.

:heart_eyes:


#7

LOL… we’ve been scolded here before about using gallows humor! :slight_smile:


#8

DC is right. You have to make the correction before they enter the house. I bet they thought you wouldn’t “notice” the extra guest. Would you ever do this in a hotel? Never. I have to wonder if some of these people have never checked into lodging before!


#9

I charge a nominal fee for additional guests. When guests arrived with more people, it’s very hard to confront them. It will be a very embarrassing moment for them, either they did it intentionally or not. And guests may leave a retaliatory review afterwards. So most of the time I just let it go.

I usually emphasize in the listing description to put in correct number of guests. Also at the time of inquiry, I would be subtly asking something like: “is it just the two of you?”. Most guests will inform me if they add more people after booking is made.


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