Moderate Cancellation Policy-guest wants to cancel 6 hours after check-in

21

Is it ethical for the guest to enter into a contract then try and wiggle out of it?

Everything is not black and white, except the contract.

RR

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22

An Airbnb booking is a contract the way a Britney Spears Vegas wedding is a contract. LOL. Seriously, what you are leaving out is that you can get out of most contracts if you do it right away. I’m not qualified to debate contract law and to what extent an accomodation booking is a contract.

I’m just saying that some of us have different things that are important to us. That doesn’t mean I’m right and you’re wrong or that I’m a hobbyist and you’re a business person. But it’s not black and white.

Edit to add: and it doesn’t mean I or anyone that allows a cancellation is ethical and one who adheres to the terms is unethical. Ethical is a stand in word for a variety of considerations a host might make about the situation aside from rigid adherence to the terms.

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23

Except that it is a contract. Host agrees to accommodate guest, hosts property is unavailable for anyone else to book. Host has fulfilled their end of contract then guest has an issue which they want out.

Hosts are not travel insurance.

RR

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24

Ok. Great. We obviously disagree on how we would have handled the situation described by the OP.

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25

Yes, and that’s ok:)

RR

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26

Airbnb will probably eventually take this power away from us anyway. That is, a free cancellation window will be allowed for all bookings, even same day.

27

Ok one last thing… lol You can get out of most contracts bilaterally, when both sides agree, not unilaterally.

RR

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28

They really already have, since they have the last word on disputes.

RR

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29

Well, that’s one thing you guys have in common.

I’m done with this topic. :wink: (we rarely disagree so this was fun)

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30

Basically yes, theoretically we have arbitrations and Small Claims.

31

Quite awhile back, I asked you hosts what motivated you by percentage of each of three rewards of hosting:

  1. Show me the money
  2. Provide outstanding customer service and environment
  3. Meet new people
    Most responses indicated some combo of the above. I thought I was all about the money, but found I also love creating a great guest experience (you think Airbnb doesn’t play to that bwahaha!). Number 3. not so much for me; I’m an introvert. (With the private separate entrance to my suite, the extrovert guests have to stalk me by lurking or messaging “We want to meet you!”)
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I’m not an introvert but I usually don’t go further than sticking my head out the front door and saying hi. This summer I had a young couple message me that they wanted to meet me. They were such a delight. Truth be told they wanted to meet the dogs but it was still delightful. All the negative whining about millenniels by people of my generation is wearing on me.

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33

I have neither the time or inclination to go after a guest or Air for any of the nonsense some hosts get worked up about. It would have to be serious, like in the thousands for me to take anyone to arbitration or court.

RR

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34

Was pointing out that theoretically, Airbnb does not have the last word in disputes, although you claimed that it does.

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35

And the importance of getting this fact accurate is, folks reading this forum need to not see shoot-from-the-hip errors of fact. Often people are in dire straits and a lawsuit or arbitration (why do we NEVER hear what happens at arbitration???) is the only way forward. It’s not useful to see an error of fact such as, “Airbnb has the last word on disputes.”

See:

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36

For all intents and purposes they do. The deck is stacked in their favor and they have an army of lawyers.

I know it’s important for you to be right. So yes, technically you are right you can sue them. So how did that work out for you again? Oh ya, you lost because the deck is stacked.

RR

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37

I’m just curious, when you are showing properties in rural California, do you tell the buyers the price is $2 million, when it is $750,000? Or otherwise scramble crucial facts?? Because precision in language is definitely not your strong suit, and you don’t seem to be aware of this deficiency. And one day, it is going to bite you badly.

I haven’t lost anything my friend. I won both cases at the Small Claims level, REPRESENTING MYSELF against attorneys with law degrees, one representing a $38 billion corporation.

Have you done anything remotely similar for the Airbnb community? Let’s hear about it.

The Maryland Court of Appeals will decide in the coming weeks and months about hearing my Petitions for a Writ of Certiorari. It’s possible if the stars align that this will reach the Supreme Court, maybe with my cases, maybe somebody else’s. Of course I am carefully studying both the Md & U.S. Supreme Courts to do head counts and try to figure the best strategy.

Meanwhile, I’m sure you are busy getting things maybe half-right in a hosts’ forum.

38

Of course you are right. You always are.
I will refrain from engaging you going forward, it is exhausting.

RR

39

A bit snarky, considering PuppyLover won.

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40

Snarky either way, actually.