Hello, fellow hosts. I recently had a troublesome guest. Below is the review I plan to post about my guest. I would appreciate your feedback on whether we should honor a partial refund, given the state he left our home and the fact that he tried to re-enter our home after checkout.
John was great at communicating with us prior to booking. He requested a same day booking for an extended stay, which we accommodated. Mid stay, he requested an early checkout for personal reasons and asked for a refund despite our strict cancellation policy. Given how polite his request was, we initially agreed to a partial refund. Upon checkout, we discovered that he broke several house rules. He left our street-facing balcony doors wide open. In addition, he didn’t disclose that he stained our dining bench and sofa. He also left food in the oven and did not dispose of his trash. Lastly, he unplugged our wifi router which made it impossible for us to access our smart lock and cancel his access to our home. Thankfully, our housekeeper was able to get to the house and reconnect our wifi. Our Ring doorbell captured him trying to re-enter our home a day after checking out. I would not recommend him as a guest.