So long story short, I had a guest change her long term reservation last night because of course she found her own place. I explained refund policy, she wasn’t happy but she said she understood. Today she left without telling me. Today was also payment day. I do not get my payment from airbnb. I emailed them and they said she set up payment through Alipay which does not allow automatic payments so she needs to approve each payment. So now that she has left, she most certainly will not pay I am 100% certain. Anyone have experience with this? I am so frustrated and upset. Of course I use this money to supplement the costs of my home and so without this I am screwed.
Any thoughts on what I should do? Airbnb customer service said they emailed her asking her to correct the issue but really, there’s nothing they can do I am assuming.