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Lordy @Ashb24 it’s not a competition as to how many people agreed with a particularly view :slight_smile:

This is a forum you came here for advice I presume, rather than just to get validation for what you have already decided to do, People will have differing views.

It’s of course up to you to decide how to run your business in a way that works for you.

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LOL I’m definitely not suggesting it’s a competition. And I’m certain there are few issues everyone will agree on. Everyone handles their business differently, as you said. It’s sensitive because we are talking about our homes and/or personal property here. Perhaps next time I will try conversing more with the guest before canceling. I just usually don’t count on a timely response because in my market it seems people send a mesage and seldom respond promptly, even when i respond right away. I was just trying to decide how to handle the issue at hand in a timely manner.

And Airbnb totally supports cancellations like this in situations where the host is uncomfortable. Which I was. But they also call the guest and assist with finding them a more suitable place to stay and helping them utilize their funds. It’s not as if Air holds their funds and doesn’t allow a re-book.

Airbnb certainly uphold your right to do this. However they don’t always help guests find somewhere else. As you said they do refund them and normally the guest then has to see if they can find a comparable alternative property within their budget.

I wonder if that varies by country? Or by cancellation method? I am in the US and the agent I spoke with called the customer as soon as she got done with the cancellation and helped him find other accommodations, which I thought was nice.

No it’s on a case by case basis.