Got the inquiry for a stay about one week in advance. Brand New Airbnb user.
Guest: Graduation at University
Youre’s is a great web site. We love C******.
Guest: Puts in dates he wants but does not book.
US: We pre-approved you to book. Look forward to meeting you. If you’ve already found other accommodations, we understand.
Guest: Should I pay now? Please advise how to do so. (inserts telephone # and email which are blocked by Airbnb)
Do you have check in times? We will be driving from T - about 3 hours away. How do I find you on C?
Now mind you, asking about check in times is a red flag that he did not read much if any at all of the listing. Trying to be helpful I respond:
Us: You will book on the Airbnb website, there should be a summary of the reservation. They will take your CC info & payment and not release it to us until the day of your arrival. You will get all the information once you have booked, including our exact address. C… is very small and you will easily find us. I think Airbnb sends you directions. Our check in is from 3-8 pm. I recommend that you use a desktop or laptop to book as the app is a bit unfriendly in my opinion! Let me know how you do
Guest: I need help on registering. Can you call me? Cell: blocked by Airbnb office: blocked by airbnb. Thanks
THIS IS WHERE I should have blocked the dates and ceased communication!
But US: I’m sorry but Airbnb blocks your telephone number, If you call them they should be able to help you. I’m sorry they make it complicated for first time users but once you get all your info to them it will go smoothly. Just google for their number, if I put it here, they will block it.
Guest: I can’t seem to find a way into Airbnb that shows me how to pay. It keeps asking me for a photo which I have already provided ? Did you get my photo? Please try me on my office computer: email blocked . Thnx
It goes on and on and I finally call airbnb to get them to call him and help. He has trouble to the end with the Airbnb rep calling me 3x exasperated as to what the guest doesn’t understand.
It’s finally resolved, they booked they are here since yesterday and the neediness goes on and on and on, they have a car but wanted to use uber to go to the graduation but he couldn’t figure out how. They asked for breakfast at 8:00 and showed up at 10:30, they finally left at 1:45 for the luncheon and ceremony after I convinced them that driving 6 miles to the restaurant is a better option than uber. Did have to print out driving directions through Google maps even though he has an iPhone! They left a take out box of food in the room from last night which I only spotted since they left the door open and we specifically ask for no food or drinks in the room except water. They couldn’t figure out a few other obvious things as well but I’ll just skip that part. Nice people but very, very needy and oblivious to anyone else.
Bottom Line, I’ve learned my lesson, if they can’t figure out how to book I’m blocking the days so they can’t!
Here’s my review which I will leave whether they review us or not (pretty sure they won’t figure out how to leave a review!) What do y’all think?
Names changed to protect the guilty!
While Watson & Clare are lovely people, we as hosts feel that they would be better suited to a hotel with concierge services.