I could use some advice! I have a hard time knowing when to review with criticism in public vs private feedback and when to leave no review at all. Late arrivals and guests of guests doing stupid things are the hardest for me to call out in review, so I’d appreciate some input on two stays with those issues, since they’re both due for review.
The first is a repeat guest – this is her third time staying with me. “Nancy” previously stayed with her sister and mom, then with her fiancé to celebrate their engagement, and this trip was a bachelorette/girls weekend. Everything was good with Nancy, but one of her girlfriends drank too much and barfed all over her bed (blanket, sheets, duvet). Nancy messaged me the following morning to apologize, describe the issue, and that they’d dropped the offending pieces down the laundry chute and would pay if I needed to replace them.
- Yay: Good communication willingness to pay for damages
- Boo: Hosts shouldn’t have to wash anyone’s disgusting, smelly, chunky vomit off linens
(Also, more amusing than anything: The toilet plunger was in the laundry chute, too! I can only guess the wad of linens didn’t go down easily and in drunk logic pushing it down with the plunger made the most sense! ha)
She’s already apologized, so mentioning it in private feedback seems redundant. Based on her prior visits, this seems more like a bachelorette night gone too far, so I don’t wish to burn her profile, or my chances of continued visits/referrals, so I’m leaning toward not reviewing. (I wish we could “thumbs down” individual guests! I’d give Linda Blair the heave ho!) Does this seem fair, or how would you respond?
Okay, guest two:
Booked two nights in the run-up to her own wedding. Her parents were to arrive the first night, with she and her soon-to-be-SIL arriving the second. Obviously it’s preferable to have the booking guest show up for check-in, but she had good reviews and I didn’t want to add stress to her wedding week by calling the whole thing a third party and asking them to swap the reservation to the parents’ account. I asked that she share check-in instructions and my phone # with her parents. I also asked for their arrival time and phone numbers, which she provided. Her parents, who were supposed to arrive at 5, didn’t get to the house until a little after 9:30pm, close to my 10pm cut-off.
This leads me to ask: how uptight do you get about accurate arrival times? I feel caught because I ask that (and my house rules stipulate) they provide an arrival time. I don’t necessarily build my schedule around this, as I have a keypad and let them know they can let themselves in. I just like to know when to expect them so I can do some combination of keep an eye on my phone and be available, not start into a noisy/dirty/focused project, and be much more uptight about my state of dress (because people can’t read the rules or arrival instructions - or even the damned yard sign with arrows!!! - and have several times tried to enter through my private door, which in summer is often just a screen). Is “let yourself in when you arrive” too much of a mixed message with “please let me know what time you expect to arrive at the house”?
I’m leaning toward mentioning the 4.5 hour late arrival in the private, not public, review.
How would you handle these two reviews? Does anyone have a suggestion for arrival time issues?