With apologies, I am starting yet another string about leaving a bad review for a guest and venting a bit too…
I feel so utterly disrespected. How do you communicate with a 20-something who knows everything?
For the first time in a really, really long while, (I’ve been a host for almost 5-years) I’m going to give a guest a bad review. To begin with, she requested a preview before booking (not SOP, plus I had guests in the house). I advised her to read the rules, this listing description, view the photos and the many reviews… she booked.
Then it started… apparently, she doesn’t know how to use a Google Map link (which I messaged to her in advance so that she could get directions to my house), or how to use Airbnb link on her itinerary - “Get Directions.” Then she proceeded to send me a bunch of texts with screenshots of the itinerary (which of course shows the Get Directions link) to explain why she couldn’t figure out how to get the address to my house.
She uses texts instead of Airbnb messaging, which she sends at all hours.
She ignored the House Rules; slept on the blankets; didn’t bolt the front door; doesn’t recycle or properly discard items, despite the information being posted at the trash bins.
On multiple occasions, she said she would meet me and didn’t show up (once, I cancelled plans to meet with her. Thirty minutes AFTER she was to arrive, she let me know that she wasn’t coming).
She took one of my pillows when she left, even though she brought her own. When she didn’t respond, I opened a Resolution Center incident for the missing items (pillow, protective cover and pillow case). After she didn’t show up, she scolded ME for insisting that she bring it back in a timely manner. Finally, because she couldn’t figure out which one was mine, when she finally returned the pillow, she left me with both of hers to dispose.
I’m so mad could scream… which is so far outside of my easy going character.
How to write an impactful review?