Leave public response or not?

[etmpaar]

@anomaly14

Normally I would agree with everyone and say keep your response short, but in your case the truth is so wildly different to his review that I think it’s in your interest to post the full story.
If I was reading that as a potential guest, I would be shocked that a host wouldn’t provide another key because they were out for a ‘stroll’, but reading your reply that he had failed to turn up on 3 previous occasions would make me see that his review was vindictive.
Don’t mention that she was his girlfriend as he doesn’t call her that and your response could be removed for inaccuracy.
Take out the word “blonde”.

It wasn’t just that he had failed to show up on 3 previous occasions, it was that I was miles from home without the key, and he had already arranged the night before to collect it that evening (he said he would be studying all afternoon). It was a sudden unexpected request and he seemed fine with my response that I would inform him when I got home but that was unlikely to be very soon as I had an appointment. Airbnb are extremely unlikely to remove anything for inaccuracy according to the reps I spoke to, she is the same girl in his profile picture and facebook profile picture, she shared a single bed with him and so I think I’m pretty safe there. I only used the word blonde as I had a female guest with black hair staying in the house so it was a surprise to me that there was a blonde in the house, no offense to blondes but I get your point, I will remove that word.

[etmpaar]

@Jess1

He lied, he stole, he disrespected your security, he disrespected your time… How many more reasons do you need to give him a bad review? Why wouldn’t you? Of course he tried to creep up to you with a load of BS, that’s what people like that do!
It’s unlikely he would be able to set up a new profile as Airbnb are pretty hot on I D, credit cards etc… So what if he did, it would be a major hassle for him and he can’t keep running forever. If not for yourself then think of other hosts, write clear reviews!

I gave him the worst review I have given any guest, dropped him several stars in every category, didn’t select the recommended thumbs up. At the time I was thinking losing/forgetting your keys could happen to anyone (it happened to a previous guest who was lovely and is now a facebook friend - I still feel guilty about mentioning it in her review) and maybe he was used to university accommodation, where everyone sneaks others in, I probably did the same when I was young. I thought that exam stress was maybe a bit much for him and maybe he was having a bad month, I’m always looking for the positive in people. I did mention both the keys and sneaking girlfriend in. If he had left me a glowing review I would have had no problem with him.

[etmpaar]

Thanks for all the advice so far guys, every single one of you has given me some useful tips that I will incorporate into my final response so I appreciate your input.

[etmpaar]

@anomaly14

If I was reading that as a potential guest, I would be shocked that a host wouldn’t provide another key because they were out for a ‘stroll’,

His wording was worse than that, “he was going for a ‘stroll’”, the future tense which makes it sound like I was at home when he called but decided that I should go for a stroll rather than meet up with him

[Jess1]

No matter what people do in college dorms that’s not what he signed up for on your listing! Stop trying to look for the good or anything else in people, just accept them for what they are, which in this case is a disrespectful, careless person on the take!