I get a last minute request for a seven day stay. This couple flew 4000 miles to vacation/celebrate an anniversary but their planned place to stay apparently was a pit. So they located my place, ‘can we book you now?’
I needed an hour to finish the last bits of prep and did so in 30. Sweated like a pig doing so.
They arrive, all is good, I give the tour and am feeling good about booking the place and helping out a couple in a jam.
20 minutes after I leave them, a message from them requests a quick chat. OK, turns out they are changing their mind and will stay in the friend’s problematic condo.
They were in the suite for 30 minutes, made a mess of the bed and now they want out of their commitment.
The softie in me said, I’ll refund all less the cleaning fee if YOU cancel.
Just now, I hear back that the cancellation will only provide a refund that is a small portion of the fee.