I’ve been trying really hard to get my rating to a 4.9. We have a whole home and get about 4-6 bookings a month so anything less than a 5 star drags us down. We got close to 4.7 and losing SuperHost once, and I really don’t want to get there again.
I just had a guest give us a 4* overall when every rating except location was 5* and their only complaint was how far down a private dirt road our home is (even though I disclose that in the listing).
Generally I’m frustrated with the 5* system that most apps use in general. A 3* rating should be adequate but society has deemed anything below a 5* isn’t worth the time of day, and so many guests don’t understand how much a 4* review can hurt a host!