I have had a change of heart. I’m going to use @Brandt response to respond to Mark’s review. We currently have a guest at one of my OTHER cabins who started complaining before she even checked in (and she was a host herself!), complaining about how it’s going to be raining and asked for late check-out for free etc. When I didn’t grant a late check-out as late as she wanted, she clearly wasn’t happy (I did give her an extra hour free). Then she complained about our TV and DVD not having sound. I told her to unplug the HDMI cable and plug it back in. Then she told me there’s too many wires. I told her to use the TV in the basement living room, she said they can’t go to the basement living room because they had found a lizard (in a cabin in the mountains) earlier and chased it outside AND they had gotten too comfortable on the main floor. Then she said they can’t use the bedroom on the top floor because they found ONE hair. Then one of her guests unplugged the HDMI cable and plugged it back in and everything was working fine, but because it took them 2 hours to figure that out she said I ruined their night. Then she said the hot water wasn’t hot enough. So I got her permission to send someone to check on it near midnight (last night), then she wasn’t happy because there are two strange men in the basement (my maintenance crew). Then she told me as a host herself, she would have “bent overbackwards” to make guests happy, as if I wasn’t… Then!! She quoted Mark’s review to tell me that my cabin’s cleanliness has been a KNOWN PROBLEM!! She was like, “I know other guests have had issues with your cabin too, like that doctor.” Wow… NOT EVEN THE SAME CABIN! And that’s the ONLY bad review out of ALL 3 properties! Ugh!!!
As you all probably know where this was heading, now she wants a refund.