For those of you who read my post about the guests who adhered temporary shades (“Redi Shades”) to our wall without permission, please indulge me with this separate post about the extent of what we found as we started cleaning.
I found that two wine glasses and one other glass were missing. To me this indicated breakage and possible spills. My partner, on stripping the bed, found the mattress protector and mattress pad stained with red wine. It was in and behind the crevices of the floating nightstand, in the crevices of the bed frame. But that’s not all–there’s coffee too, covering the white wall. And it won’t come out. There was also broken glass. Of course they did not mention this.
There is wine and a blood stain(s) on the sofa. We had to bring the wool area rug to the cleaner as that, too, was stained with food, wine and shoes in the house (our listing is shoeless). They got flower pollen on the white shade. And of course there’s the paint damage from the removal of the adhesive shades. And black marks on the walls in many places.
We had to disassemble most of the unit and move most of the furniture, remove nightstand, outlet faceplate, etc. Extra cleaning, extra laundry, extra time. We will need to meet contractors at the house and block our calendar for most of this week.
We offer a sleek and modern minimalist space that I’m sure they were attracted to, but consequently soiled inconsiderately.
The initial resolution email is going out to the guest today. Has anyone made a claim for loss of income through Air? I don’t know that we will claim it with either Air or our insurance but just wondering. Any claims advice is welcome, particularly re the initial email to the gues!
