Oh please, we are talking about 50 cents worth of product. I would never bother giving guests directives about something so inconsequential. Would make the host look like a control freak. It would be like telling them to only use a teaspoon of dish soap to wash the dishes.
And there are far more expensive items for parents to put above the reach of children than a roll of TP.
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Or hire a āwatcherā to sit in the guest property and supervise everything during the family visit
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I had a last minute booking last night, two reviews both 5 star so I accepted and went over to open gate and turn on heat and some lights. They showed up an hour later and I saw them getting out of the car on camera with TWO KIDS that were not on the reservation. Had they put in 4 guests my place would not had come up.
I was like, no way. I called while they were still in the driveway and told her not to check in there were 4 people there. She said, you mean my BABIES? I said they are kids not babies and you cannot check in. She HUNG UP ON ME. They left and I drove over and closed the gates and locked the cabin.
They tried calling me back and I ignored them, I messaged them on platform I preferred to keep the communication on the app. She kept going on about why her babies, who slept with them could not stay. I simply messaged her back saying my place has a two person limit and they need to cancel via AirBnb.
The entitlement of some parents is off the charts.
At least I do not have to clean today before my next guest!
RR
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What they donāt seem to realise is that, just like all businesses, we are subject to occupancy limits from our local licensing authorities and/or our STR insurance companies.
Although I donāt want more than two people staying in one of our apartments, our local authority and our insurance company insist on limits.
If I allow more, I am no longer insured during the stay and my local authority could revoke my business license - and quite rightly too.
The world would be a crazy place without these strictures being in place.
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Iāve noticed in recent times thereās a demographic of young parents who refer to their toddler and elementary school children as their ābabiesā. Itās bizarre.
āWas at the grocery store picking up munchables for my babiesā school lunchesā¦ā
(And donāt get me started on people who refer to their pets as āfur babiesā)
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Iām burning to know what your approach would be if they had let themselves in? I donāt know to which extent it would make a difference whether they didnāt pick up your phone call and just walked in or the way it went down but they still decided to check-in?
You must have been FAST to catch them on camera and before they let themselves in - Kudos, especially since they arrived late and your eyes were glued to the camera or you got a notification and peaked on that screen stat! Impressive.
On a side note and beside their āentitlementā - how old were the kids (approx.)? Sounds like that this mother has some other issues if her (assuming) non-toddlers are best described as ābabiesā when she speaks to a host.
And how would this affect her Airbnb account since they lied on their reservation to save money? You do have video of the incident, I guess. Is it fair to assume that Airbnb just doesnāt care? Those people should get a strike on their account.
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I have a ring doorbell that sends me a notification (to catch issues like this) and also my nest cam that covers the immediate area also lets me know when a car pulls in. Inexpensive security - and also video evidence. You would be surprised at how often these things occur, and how happy we are to pay a few dollars a month to Ring for their services.
A common complaint from absentee hosts is that the guests disobeyed the guest requirements etc but did not deal with it when it occurred (or soon after) and then come here on this forum to ask how to review. When guests are allowed to disobey your house rules or (in my case) misrepresent amount of guests, as we charge per guest, that slippery slope gets steeper.
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We have 5 exterior cameras but I still have to sleep at some point or take a shower when a notification will go unheardā¦
Hence, my question how to deal with such misbehaved guests who still dare to enter if I cannot make it to the door on time?
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I would have told them to leave, but it is harder once they are inside then they have the ability to review and make a mess! I have had this happen twice before, both times they got in before I could stop them and it was an ordeal to get them out, but I did.
ust doesnāt care? Those people should get a strike on their account.
The kids looked lake 8/10 year olds
I will review them last minute, they have only 2 reviews so one bad one will sting.
RR
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My ābabiesā, ugh. Hit 'em hard. Iāve no sympathy for such freeloaders.
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The patent on toilet paper roller is for TP to be over, not under !
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ā¦ and a special place in hell for the ones who do it the other way. 
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Yeah, Iād say itās not totally uncommon, unfortunately. Kids are messy, and sometimes parents are just too frazzled to deal with every little thing before they leave. Itās not ideal, but I wouldnāt necessarily expect a heads-up every time.