I gave my first thumbs down, poor review and I am feeling haunted by it. Guest was a first time Air and we went back and forth for awhile before I accepted his reservation. I stressed the differences between hotel stays and air stays and asked him to thoroughly read the house rules before we went forward.
During his stay, there weren’t any issues other than leaving the portable AC unit running while away. (I rent an attached casita with a kitchenette.) In the house rules as well as the check-out instructions, I request that guests wash all used plates, silver, glassware and put trash in the containers provided, basically leaving the casita as they found it. I also request that all appliances are turned off upon departure.
The first ding was when the guest messaged me close to check-out telling me he would be late doing so as he was 30 minutes away having breakfast. This was poor planning on his part and he just assumed a late check-out was no problem.
The other dings are cleanliness related. There was several items of trash that never made it to the trach containers, half eaten food in the fridge, used tissues in the nightstand drawer, all used plates, silver and glassware that still had food and drink products on them. Water on the floor, house manual taken apart, dings in the closet door and 3 appliances left on. The grand finale was disgusting bodily fluid stains on the sheets. Brownish in color and lots of it. I expect my guests to frolick, but somehow my last 50 couples have found ways to not leave the sheets in such a state.
My review outlined some of these issues with the conclusion that although he struck me as a nice man, he wasn’t understanding the differences between an Air rental and a hotel stay. He glowing reviewed me, 5 stars all the way and left very kind private feedback. Upon reading my review, he lashed out, refuting all items and adding that I dress in black at night and hang out in the backyard, lol. Yes, he made himself look bad.
If you are still with me, thank you, I do appreciate it! What is haunting me is knowing people perceive time and cleanliness issues differently and although I felt disrespected, it probably wasn’t his intent. Leaving him a poor review has left me grappling with various negative feelings, guilt, anger, regret. I feel it’s just not worth it and next time I may not review. Was this my learning curve or his? Thank you for your input.