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Is involving the resolution center worth it for $50?


#1

Hello Forum,
My latest guest broke the toddler bed. I thought I could fix it but can’t. Is the resolution center worth it for $50? Or should I absorb it as part of wear and tear?
Thank for your advice


#2

You have to pay to use the resolution center?! :astonished:

edited - haha. I totally read your post wrong. I thought you would have to pay $50 to use the resolution center. I get it now! Long day of AirBnBing… lol


#3

Why not just issue a request for money from the guests via the app? The thought of a bad review might prompt them to pay.


#4

The Resolution centre is entirely automated, it just passes on your request to the guest and they either pay or decline (usually decline obviously!)

Airbnb is not involved in a human way unless your request is declined and you use the “involve Airbnb” button.

So go for it, you have nothing to loose, unless they haven’t reviewed you yet - a payment request is usually followed by a retaliatory bad review.


#5

I used the Resolution Centre once for replacement cost of irreversibly damaged just-purchased bed linens. I included a screen shot of the receipt for $90.
The guests left me an all 5-star review with very positive comments about their stay.
So decent of them.
One just never knows…


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