I have a listing with a maximum stay of 7 days. A guest needed accommodation for 1 month and chose to book 4 successive weeks, or 4 separate reservations. I told him that we are unable to host any guest for 4 successive week, hence the 7-day cap. All guests so far have had the common sense to realise this and ask for the extra days if needed. I told him that i would contact support to fix this somehow so they could to cancel to allow him to find other accommodation. We both want this cancelled.
I spoke to support in chat where i was instructed to make the cancellation and then support would remove any penalties. I cancel 2 of the 7-day booked periods before my account was locked from making any more cancellations. I was then passed off to another support person(case manager) who told me that in fact i will be penalised. I have 2 more 7-day periods to cancel. If I do this i will be fined, lose superhost, and the cancelled days will be blocked.
I have effectively been advised by support to take an action, and now they will penalise me for taking said action.
I have turned off instant book. It is flawed.