For some reason the settings may have changed in the Map section of the Location section of 2 of our listings as now the address does not come up on the ‘Confirmation’ details that guests can print off. We worked out that the map pin, that is supposed to show the location of our listings, is not in the right place but we have tried, maybe 30 times to move it to show our correct address without success. If we try to edit the address, a small box pops up to say that we cannot change the location of our listing. (this makes me laugh at the thought of moving at 1860 town house up the street).
Anyway, I have had a dialogue with Diogo at Airbnb and he has tried his best to sort this problem out but it is now over a week that our listing does not have our full address on the guests confirmation details.
We first became aware of this problem when guests arrived and showed us their details, which I emailed to airbnb. They had the name of our listing, which doesn’t include our house name and the first line of the address they had was ‘High street’ High Street’ as I pointed out to Diogo to try to find a bedroom in a high street is not an easy thing to do with one hundred houses to choose from!
We have even sent him the correct coordinates of our listings, in decimal form, which he asked for, but he still hasn’t been able to resolve the problem. This was not a problem that we had in the past.
Has anyone else experienced this and what did you do to resolve it as I’d like to help Diogo find a solution, so that he can enjoy a good nights sleep in true Airbnb fashion!