Yes, actually I found out our Co-Hosts account was removed by Airbnb for TOS… they manage 60+ appartments and when I tried to reach them, the girl said:
“I don’t know what is going on”.
I reply: "Did you call Airbnb? Your account is compromised, and I can’t see or respond to new messages as your banned account interacted with them.
I was like, how can that be possible? You run a business with 60+ apartments, compromising everybody including the guests experience and you did not call Airbnb YET?!
Anyway finally she said Airbnb will email them. Hmm not good news if it needs to be explained by email.
Now I’m a panic mode as I don’t know what will happen. I will call Airbnb tomorrow to make sure I can at least communicate with my guests if they don’t fix their stuff. What a mess.