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I received a booked (for tomorrow) Airbnb guest’s message via Airbnb text and tried to reply and I got this immediate reply: "To reply, use the Airbnb app, visit Airbnb.com/inbox or SMS (guest name here) directly at (guests actual phone number).
WTF. Just checked “the app” and my message was not sent. What kind of fresh hell is this? Nice to be notified. Like I want to pull up the app (which doesn’t work on my phone anyway) every time I get a message.
Wonder if guests will get that same thing? I use the message thread 100% but about 50% of guests use SMS. So am I going to have to start matching phone numbers to figure out what guest is texting me?
Just tested as a guest with my sister"s Airbnb house.
As a guest I also get the message to use app.
So once booked, if you have 4 upcoming guests you could have 4 separate people direct texting you and not identifying who they are.