I agree. Are you going to be more specific about why they should be avoided?
This is sadly much too easy and too common.
Itās true! Bad guests come in runs. And this one is beyond the pale. In the same breath, do hotels use black lights and lint rollers?
āBeyond the pale or noā, @Poppy your cute attempt at sarcastic humor will NOT go over well.
Cannot recommend Guest, ever. Guest used a blacklight and a magnifying glass in an attempt to prove my listing is dirty so he could get a full refund! Poor communications as well.
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We are not hotelsā¦I thought that was the point.
For myself, I try (not sucessfully but itās a nice thought) to treat others the way I want to be treated. I donāt want to pull the sheet up to my face and see someone elseās hair tickling the tip of my nose. I donāt want lift the toilet seat and see dried yellow spots of another personās urine on the underside of the seat. I have a high, high tolerance for dirt, hair and germs but the room is for my guests, all of them, not for me.
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And to repeat, itās becoming a pet peeve of mine that hosts are quick to use the example of hotels when it suits them but reject it when it doesnāt. So if a hotel doesnāt offer free check in before 2pm and a hotel doesnāt wash the bedspread itās fine for us to do it as well. If a hotel offers as many towels as you want and daily cleaning at no extra feeā¦āwe arenāt hotels.ā
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I think lint rollers and black lights are in different categories. Finding a hair on the sheets or spots of urine on a toilet is so different than a guest bringing a black light and doing a CSI-level inspection of a space. I donāt think that should be the standard expected for hotels OR STRs.
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I donāt know if you are replying to me but if so, we have a misunderstanding here.
The difference lies not in lint rollers and black lights being in different categories, itās who is using the black light and lint rollers are in different categories. As a host over over 500 people I have 99% cleanliness ratings. My last 4 star for cleanliness was 48 reviews ago from a woman who found some ants in the room. She also kindly located and pointed out their point of entrance and gave 5 stars overall. Iām not going back to check but I think thatās the only 4 star for the last 350 reviews or so. Iām not just bragging, Iām pointing out that doing things like using black lights and lint rollers payoff. Itās absolutely fine to not use them as long as you are content with your ratings. There are hosts here who think washing the quilt or comforter once or twice a year whether it needs it or not is the gold standard.
OTOH if a guest came in with bright lights and hazmat suits Iād be furious and I would write a review exactly like Ken did. Poppy is correct no one wants to host these folks.
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I asked if hotels use black lights and lint rollers. I did not compare Airbnb to a hotel.
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Lint rollers no as the linen is washed commercially.
Black light yes, usually by the head house keeper when a spot check is done on random rooms - very quick way to see what has been missed.
There is a roster for the rooms to be done thoroughly, floor by floor including carpet cleaning.
( grew up in the hotel industry)
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Apparently some do use blacklights and I donāt see why they wouldnāt have sticky rollers available.
https://www.cnn.com/travel/article/best-western-hotel-cleaning/index.html
Iām not sure. If I say: went over my pace with a fine tooth comb until she found an eyelash in the bed, Iām implying that my standards are sloppy. I am really open to suggestions, so if everyone could chime in I would be grateful.
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Did you see what Ken wrote above? It names and shames them and makes them look like scammers.
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Yes I did see it, and have copied and saved it. I was just interested in other peopleās suggestions as well.
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Many of us have noted some of the additional things we might add to our cleaning regime or tasks to give to your cleaning crew.
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I have stated that considering the guest, you did your best to promptly reconcile the situation, proving that this guest was unreasonable. I donāt think anyone on this board believes that they are entitled to a refund.
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Ken has written a concise non-debatable review for you to use.
Case Closed. (that is until you get and share the review from the guest)
About the black light.
I got one a few summers ago to hunt for scorpions.
When i used it in my clean home, (my husband makes fun of me how anal i am about cleanliness, calls me Miss OCD), let me tell you, it was a HUMBLING experience. Clear water droplets, cleaning solution over spray, micro dust particles, everything, i mean everything shows up with it. Only my freshly painted wall room looked ok, but also, not perfect. There is just no way a person can clean and keep their sanity between guest, that will pass a black light test, unless they paint the whole room again and again between guests.
I swear to you, that the most clean, 5 star hotel would not pass a UV black light test. I know now!!!
If you are a guest, or host that plans to scrutinize a hotel room , or someone home with a black light, please do yourself and everyone a favor and use it first on your own home, then clean, and use it again, i promise you the result will be humbling.
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That has not been my experience. In the thread I posted above I posted a picture of the wall next to the toilet before and after cleaning. There was a difference and I didnāt repaint. I board dogs in my home and there is a difference between dog urine and other liquids. It is true that some things also show upā¦white lint for example. I do agree the result is humbling. Itās also humbling to put on your glasses and a headlamp and look at your freshly laundered sheets.
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Hi, Poppy. I am new at this, and I thought I had the high points, that is kitchen and bathroom spotless. Or as near enough is nevermind, and still did some bending over backwards to make these people happy. However I got a mediocre cleanliness report and I canāt remember anything bothering me that much recently. So write it up to Princess Factor and be happy
Jh
I will, if Airbnb doesnāt decide they are entitled to some refund. Ay thereās the rubā¦When do we know the case is closed? I have had two cases recently where Air have phoned me and we have had a discussion. In both cases I pleaded my case but CS didnāt confirm their thoughts/decisions.
So far neither guest have been given a refund that I know of, but I also havenāt had any resolution or communication since the phone calls. Some kind of āresolution completedā email would be helpful. To me both cases are still hanging in the airā¦
If a guest behaved as described, I would tell them to show me documentation that they do the exact same thing every time they check into a hotel. Otherwise, suck it up, Buttercup. If being an Airbnb host requires me to be a forensic technician with a bloody black light, itās not even worth it.
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