I’m a new host. I’ve had 15 sets of guests in the past 4 1/2 weeks. Public reviews are all, for the most part, GLOWING.
I’m getting marked down occasionally on location (4 stars). I’m going to assume this is because we are 2 miles from the beach instead of on it. Yes, my listing states that we are 5 minutes from the beach. Whatever, that’s fine, since those stars don’t really “count” and there’s not much I can do about where the house sits.
What’s irking the heck out of me is the 3 out of 14 guests who have left me 4 stars for overall experience, while leaving all 5’s for the separate categories! I know, some people don’t leave 5 stars no matter what. But these guests are, just not when it counts! One of the reasons this is bothering me so much is that there are lots of hosts who DO get 5 stars, across the board, almost, if not all the time. I suppose one could say that 3 out of 14 IS almost all the time, but it’s not “almost” enough for Airbnb.
I am noticing that I only get less than 5 stars from foreigners. 2 from French Canadians and 1 from people actually from France. So far, all the Americans who have stayed here left 5.
Anyway, as I said, they leave great public reviews and no one has any suggestions or voiced any complaints in the private feedback. I have done everything I can think of to make people welcome and comfortable. Though it’s not in my listing, I provide a free continental breakfast every morning. People rave about our coffee and the mattress. What I’m getting at here is that there is nothing I know to do to improve these ratings. I’ve been given ZERO actual feedback. If I had any idea at all about what could be improved, I would try to improve it, but I am clueless!
As an aside, since I mentioned the coffee, I thought I’d share my secret. We use plain ole Dunkin Donuts coffee. It’s the Ninja Coffee Bar that makes it great.