Hey members here. I hope you are all doing well and staying safe.
Am back here looking for help.
I have guests booked for our August long weekend.
Whole house rental. Place sleeps 8 and I agreed to 10 all good as there is room.
Had communication with the guest regarding the layout and how I could accommodate them.
It is a lot of money 10 people for 6 nights and I don’t mean to sound flippant but now the money is not the issue.
Having never done this before I am not sure how it works. I am composing my message to the guest with my sincere apologies for the inconvenience and have extenuating circumstances.
I am NOT booking out to any other parties at that time for more $$ but I am not going to mention that. Will just say I am not Hosting that weekend.
Also with Covid I am not comfortable having 5 different sets of guests coming from this province and the next door province. We are being encouraged to stay within our provinces. Also I have had a recent death in the family and the ONLY time my family can visit me is this particular weekend because their situation has changed. It means a lot for me to be with them and this is my last year in this home.
I realize this is not kind to the guest and am also thinking how I would feel if the tables were turned but with this whole Covid situation nothing seems to be the same.
Question is - what can I expect from AirBnB?
I do not have Superhost status it does not seem to affect my bookings.
Will guest be able to review if she couldn’t stay
Reservation is 5 weeks out and I can’t see anything available in my area.
Do I just go in and go to the “Cancel” reservation option and message the guest during the process?
Going to wait till Sunday morning as I don’t want her to get the news late in the day. Bad time for processing bad news.
If any of you fellow Hosts have any experience with this I please share and any advice is appreciated.