This just amazes me. I think I have seen everything then I get something like this…
I have a 2br unit that sleeps 8 guests. I have it listed with max # of guests = 8.
I charge the same for my unit whether they have 1 guest or 8. This is explained in my listing and my rules.
A guest booked, choosing 8 guests.
Guest: “what the max amount of people is allowed? You had put no extra charge for people.”
Me: "The unit can have a maximum of 8 guests. I charge by the unit, not number of guests, but you can not exceed the maximum. "
Guest: “My group is bigger than the 8. My group has 11. It states no extra charge for extra guests but yet you’re saying only 8 are allowed. It doesn’t make any sense to be honest.”
Me: "Here is the rule you accepted when you booked: All guests of all ages including infants must be included in your total guest count - I do not charge extra per guest but the total guest count may not exceed the maximum allowed for the unit. "
They ask about cancellation - I have strict, and if they cancel they would lose money. I tell them if I can resell I will refund them… Then, they get airbnb support involved. And I am sure airbnb had fun explaining to the guest how this works. This group had previously been cancelled on, and found my listing, and totally misunderstood thinking that I just put 8 because it was a nice number, and they could pack their 11 in the unit.
Wow. Just Wow. Yes I have had to deal with the group of 8 that also brings an infant or two - that is more palatable since airbnb offers this and it is difficult to explain this to people. But the misunderstanding of this guest just amazes me. I thought I would share as others might also get some amazement or amusement from the situation. Airbnb must have helped them get another unit for their extra 3 guests - as airbnb support messaged me that all was good, and to send a “request money” to the booking that airbnb would pay for a late checkout charge for the group of 8.