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Yes, I try to keep in mind what hospitality really means. Remember in the old days the saying was “The customer is always right”. In a restaurant where I worked we had a huge poster that said “The Customer is KING!”. It gets tricky when they are in our personal space, when they flood the bathroom floor, when they crank the heater in their room…
Thanks again for pointing out the confusion and helping me stay on track! I really do love my guests and want to keep it that way - to let the bad roll on off my back and appreciate the good.
Any time:). But again it’s my opinion and how I want to conduct myself. There is a time when I am being assertive when it comes to my rules. Being timid is not helping anyone. Good communication always works one way or another. In a situation like you described first comes to mind, am I punishing the innocent:)? Uncertainty always scary at some level . May be that’s why all the questions. Airbnb is still new for many, people don’t know what they are getting themselves into .
I am about to book a trip to Central America for a week break. I am going by myself, just to live in a jungle for a week and do some heavy outdoors. I am well traveled but every time I go, it’s unknown and a bit scary.
I already exchanged 14 emails with the owner of the lodge. Hope she doesn’t think that I am annoying as hell but even if does, o well
Oh, the same - but maybe Europeans or Asians might not know. I used to be a technical writer, so clarity is king. If there are no real constraints on how much you can write, just spell it out. This is reminiscent of the BnB debate - BnB is a really bad term for a service that typically does not provide breakfast, and I was irritated by the number of hosts who refused to acknowledge that simple fact and wanted to blame guests for not reading their listings carefully enough. Incidentally, it sounds like our set-up is identical to yours: one bedroom plus one sitting room, both essentially private (on a separate floor), but no locked door, and a shared toilet on a separate floor. If I was a bit snippy this morning, sorry, I’d just heard that Bowie died and was feeling down. A week after Lemmy died, plus a childhood friend. All three with the cancer. My generation is in the express checkout line…
well I guess I missed out and didn’t get to read the original post. Sounds like it would have been funny.
Customer is maybe king at McDonald’s but not in a vacation rental/apartment, etc. McDonald’s has unlimited hamburgers but we have only one night to sell. So we need to sell it to the “right” customer who will treat the place with respect.
Don’t feel bad if you were cranky…prob. traveler deserved whatever response
It’s never been an issue for us so far, but it seems pretty clear that if you want Air to go to bat for you, you have a much stronger case if your house rules are clearly spelled out ahead of time.
I think the reason many of us thought it was ridiculous for Airbnb.com to be assumed to provide breakfast is because one would have to assume the “Air” part means something too. What do people assume the “air” part means? - Airline tickets are included??
And how do people think I am going to deliver their breakfast if I am renting out a separate space? The argument makes no sense to me.
It’s not just the “bnb” part about breakfast but also the rest of what usually goes along with a bnb. I couldn’t imagine renting someone out my private cabin and complaining that they thought they would be sharing the cabin with other guests. After all, doesn’t an traditional BnB usually have an onsite owner with other guests all eating breakfast together? Imagine if they got upset because I didn’t spend the night with them.
I was just expressing the frustration we all share at having to answer the same questions over and over when the info is upfront in our listing. I actually told a guest to go back and read the listing and then let me know if she was still interested… They are group if 5 with a toddler from India, for a week. I think just imagining the cooking and COLOGNE smells put me off.
I did apologize to her. We’ll see…still sounds like a long week but as I always say, you just don’t know until after check-in.
Thanks, DC. We were in the same grade at the same school. She grew up maybe two hundred yards - at most - from me. My mom was her Girl Guide leader, and my mom is still alive. Too many people are dying too quickly… it gets you down.
I see the post disappeared now. I wonder why no one flagged the post recently made when someone said “chew me down on price” - it’s the same meaning folks! And it is not racist. But I won’t post further on subject to detract from DC’s thread.
In my limited, and perhaps ignorant, experience, YES. And I’ve heard this from other people too. Lots and lots of cologne. I was once swimming laps and the guy in the lane next to me had so much cologne I could TASTE IT IN THE WATER! Yikes!
Any chance you can take the argument about that phrase onto another thread? I say that respectfully. I know these things can go on for quite some time and I wish you luck with it.