So when I first started with Airbnb, I didn’t explicitly set my check-in and check-out times where they were supposed to be set in Airbnb’s system, but I did mention them briefly in my house rules. It caused some confusion amongst guests who didn’t notice that, and to be fair, it did say “Flexible” on their itinerary.
So I corrected the mistake, and slowly the guests who booked while it was still set at “Flexible” wrapped up, leaving only reservations with the explicitly set check-in/out times, thinking this would cut down on confusion and allow guests to make more accurate travel plans.
I just had a guest that has a flight come in the early morning, and asked if they could check-in immediately. I have a private apartment, and I have another guest staying that night that would still be there when the new guest wanted to check-in.
I politely told the guest an early check-in wouldn’t be possible for this reason, offered a suggestion that if they had a car, they could stash their luggage in there and tour the city like they normally would while they wait for the apartment to be cleaned.
But the guest seemed frustrated and passive aggressive (something along the lines of “well I guess I’ll just lug my bags around all day”) in response.
Sometimes I have a vacancy the previous night, and in that case I really don’t mind early check-ins. But I can’t make compromises when I’ve promised the previous guest would have until a certain time to check-out, and the incoming guest wants to infringe on that.
I’m really just not sure what to say. Obviously I’m keeping my composure with the guest, and not responding with passive-aggression in return. I just wanted to hear how other hosts deal with this sort of issue.