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It turns out they used loads of our white towels to remove make-up. But then, WORSE, they folded the towels up and stuffed them back into the cupboard in-between other sheets and quilts, spoiling them too.
So, here’s my updated review…
The guest grossly disregarded house rules by having many unauthorised guests, parking in spaces allocated for neighbours, disregarding quiet hours, checking out 90 mins later than the late checkout time already agreed and having so many unauthorised visitors arrive and leave night and day that several neighbours made several complaints. This was all despite the guest giving many promises to the contrary before and during the stay. The group used all our spare sheets/quilts, stained 4 of our white towels with make-up and then folded the towels up and put them back, thereby staining other sheets/quilts etc. Cannot recommend guest.
Cannot recommend Guest. Gross disregard of house rules – many unauthorized guests casing neighbor complaints, parking spaces, quiet hours, 90 minute late checkout. Used every sheet and quilt, stained towels and then hide them. Will never allow them to book again.
I cancelled my first IB this week and found Air CS very supportive. The guest refused to put up a photo and argued the point as their previous host was happy of their pic of a stylized sunset. I explained about self check in etc etc.
When I said no to us putting rose petals in the bed as the cleaner doesn’t like cleaning them up, I was told that since I charged a cleaning fee and a service fee (new guest with one review that obviously didn’t understand Air’s fees) how hard could it be to vac them up? I didn’t point out the staining issues that comes with petals and lube… and the fact that we then find them stuck in the vents in the spa. Very combative, didn’t like my responses, called me rude and abrupt and seemed to think they could do what they wanted as they were paying. I phoned Air and they agreed with me and cancelled.
Guest got very upset and more argumentative. I pointed out that it was my house, my rules and how would they feel if a guest called them unpleasant names and still expected to stay in their home? I was then told that I had just missed out on “two great guests”…I am sure there will be better ones for that date just around the corner.
I have noticed an increase in guests saying: but I didn’t have to do “this” at the last Airbnb I stayed at. I have just been on a holiday with some friends and we stayed at a few Airbnbs and one of my friends commented on the differences between homes in relation to what was supplied etc. I had to spell it out to her that they were people renting out their homes so there isn’t any consistent requirement, that it’s up to the host what they supply. It made me think that maybe a lot of guests don’t really understand the concept. It’s like they are saying: but the last Hilton I stayed at supplied blah.
We are very popular for proposals and wedding nights so I actually get the request quite often. They don’t think of the fact that someone has to source them, go out and buy them and then clean up afterwards.
I agree that I dodged a bullet, that is why for the first time I used my get get out of jail free cancellation card.
